Zipp Cancellation Policy:

At Zipp Chargers, we understand that unforeseen circumstances may arise, and appointments may need to be canceled or rescheduled. To ensure a smooth experience for all our customers, we have implemented the following cancellation policy:

 

1. Notification Period:
   Customers must provide a minimum of 24 hours' notice if they need to cancel or reschedule their installation appointment. This allows us to adjust our schedule and accommodate other customers efficiently.

 

2. Cancellation Fee:
   If an appointment is canceled less than 24 hours before the scheduled time or if the installer arrives at the location and is unable to complete the installation due to customer unavailability or readiness issues, a cancellation fee may apply. The amount of the cancellation fee will be no less than $200. 

 

3. Rescheduling Options:
   Customers have the option to reschedule their installation appointment without incurring a cancellation fee, provided they do so within the designated notification period.

 

4. Exceptions:
   We understand that emergencies and unexpected situations can occur. In such cases, where cancellation is due to circumstances beyond the customer's control, we will waive any cancellation fees. Examples of such situations include severe weather conditions, sudden illness, or family emergencies.

 

5. Communication:
   Clear communication is key to ensuring a positive experience for our customers. Our cancellation policy is outlined in our service agreement, and customers will be made aware of the policy at the time of booking their installation appointment.

We appreciate your cooperation and understanding regarding our cancellation policy. If you have any questions or need to make changes to your appointment, please contact our customer service team as soon as possible.