Refund Policy for Zipp Chargers - EV Charger Installations:
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At Zipp Chargers, we are committed to ensuring customer satisfaction with our EV charger installation services. If for any reason you are not entirely satisfied with the installation process or the functioning of your EV charger, we offer the following refund policy:
1. Eligibility:
Refunds may be considered under the following circumstances:
- The installation was not completed due to technical issues or unforeseen complications.
- The installed EV charger is found to be defective or malfunctioning, and the issue cannot be resolved through troubleshooting.
- The installation does not meet local building codes or regulatory requirements.
2. Refund Request:
To initiate a refund request, please contact our customer service team within 60 days of the completion of the installation. You may be required to provide evidence, such as photographs or detailed descriptions of the issues encountered, to support your refund request.
3. Evaluation and Resolution:
Upon receiving your refund request, our team will assess the circumstances and determine the appropriate course of action. This may involve scheduling a follow-up visit to address any issues or providing a partial or full refund, depending on the nature of the complaint.
4. Timelines:
Refunds will be processed promptly once the request has been approved. Please allow 5-7 business days for the refund to be credited back to the original payment method.
5. Non-Refundable Fees:
Certain fees may be non-refundable, such as consultation fees, permit costs, or additional materials required for the installation.
6. Dispute Resolution:
In the event of a dispute regarding a refund request, we are committed to working with you to find a satisfactory resolution. Our goal is to ensure that you are fully satisfied with the services provided by Zipp Chargers.
7. Warranty Coverage:
Please note that our EV charger installations come with a 1-year warranty against defects in workmanship and installation materials. If your EV charger experiences any issues due to installation and is covered under the warranty, we will repair any installation work at no additional cost.
We value your trust in Zipp Chargers and strive to deliver exceptional service with every installation. If you have any questions or concerns about our refund policy, please don't hesitate to contact us.